Returns & Exchanges

Eligible unused products in original packaging may be requested for return within the final published return window. Pierced earrings and other hygiene-sensitive items should be treated as non-returnable unless defective, damaged or incorrectly supplied. Customers should report damaged or incorrect items promptly with photos. Final refund timelines depend on the payment method and gateway.

Before going live

This is a launch-ready policy framework, not a substitute for final legal review. Replace any operational assumptions with your actual courier, payment, return-window, registered-office and customer-care details before accepting paid orders.