FAQs

Frequently Asked QuestionsAbout Our Jewellery

  • Q: What materials do you use?
    • A: Our core material is premium 316L stainless steel, known for its durability and hypoallergenic properties. Many pieces feature a thick layer of 18k gold plating using PVD (Physical Vapor Deposition) for a long-lasting, vibrant finish.
  • Q: Is Ohh Glam jewellery waterproof and tarnish-free?
    • A: Absolutely! Our stainless steel base ensures your pieces won't rust, tarnish, or turn your skin green, even with daily water exposure. You can live in your Ohh Glam jewellery!
  • Q: Is the jewellery hypoallergenic?
    • A: Yes, stainless steel is naturally hypoallergenic and suitable for most people with sensitive skin.
  • Q: How do I care for my Ohh Glam jewellery?
    • A: Caring for your pieces is easy! Simply wipe them clean with a soft, dry cloth. While durable and waterproof, we recommend avoiding direct, prolonged contact with harsh chemicals like perfumes, lotions, sunscreens, and cleaning products to maximize the longevity of the gold plating. Store pieces separately to avoid scratches.
  • Q: How do I find my ring size?
    • A: You can measure the circumference of your finger with a string or measuring tape and compare it to our size chart. Alternatively, measure the diameter of a ring you already own. Visit our Ring Size Guide for detailed instructions. (Create this page if you haven't!)

Warranty

  • Q: Do you offer a warranty?
    • A: Yes, we offer a One-Year Limited Warranty covering manufacturing defects from the date of purchase. This does not cover general wear and tear, accidental damage, or loss. Please see our full Warranty Policy for complete details and how to make a claim.

Shipping

  • Q: How much does shipping cost?
    • A: We offer FREE standard worldwide shipping on all orders!
  • Q: Do you cover customs duties and taxes?
    • A: Yes, we've got duties and taxes covered for standard shipping, so the price you see is the price you pay. No surprise fees upon delivery!
  • Q: How long will it take to receive my order?
    • A: Orders are typically processed within 1-2 business days. Estimated delivery times are:
      • Australia & New Zealand: 7 - 15 business days
      • United Kingdom: 10 - 15 business days
      • Rest of the World: 10 - 15 business days
    • Please note these are estimates and remote locations may take longer.
  • Q: How can I track my order?
    • A: You'll receive a shipping confirmation email with tracking information as soon as your order is dispatched.

Returns & Exchanges

  • Q: What is your return policy?
    • A: Changed your mind? No worries! We accept returns for refund or store credit within 30 days of delivery for eligible items. Items must be unworn and in original packaging. Original shipping fees are non-refundable.
  • Q: Can I return or exchange earrings?
    • A: Due to hygiene reasons, all earrings are considered final sale and cannot be returned or exchanged.
  • Q: Who pays for return shipping?
    • A: Customers are responsible for the cost of return shipping.
  • Q: How do I start a return or exchange?

Contact

  • Q: How can I contact Ohh Glam?
    • A: The best way to reach us is by email at hello@ohhglam.com. We aim to respond as quickly as possible!